FAQs

Frequently Asked Questions

How long does it typically take for products to be delivered?

United States, Australia, New Zealand:

Standard Shipping: 7-10 business days
Express Shipping: 5-7 business days

Europe:

Standard Shipping: 5-8 business days

Other regions:

10-20 business days

Order Processing Time:

1-3 business days

Shipping Coverage:

United States
Europe
Canada
Australia
New Zealand
Mexico
Brazil

How long is the product warranty?

Standard Customers: 1 year

VIP Customers: 2 years

How long can the tattoo machine work?

At a common voltage (7-9V), a 2000mAh battery can last 7-8 hours. With 2 batteries, the machine can work for over 15 hours continuously. The Captain One model also comes with an RCA adapter.

What should I do if my tattoo machine breaks?

Within 30 days: Free machine replacement.

Within warranty period: Free parts replacement.

After warranty period: Paid parts replacement available.